Last Updated: October 29, 2025
At CallAweh, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP calling service.
1.1 Personal Information
We collect information that you provide directly to us, including:
• Name and contact information (email address)
• Phone number (verified via Twilio Verify)
• Account credentials (encrypted password)
• Payment information (processed securely via Stripe)
• Profile information you choose to provide
1.2 Call Data
When you use our service, we collect:
• Call metadata (time, duration, destination)
• Phone numbers called (to and from)
• Call costs and billing information
• Call quality metrics
Note: We do NOT record or store the content of your calls.
1.3 Technical Information
• Device information (type, operating system)
• IP address and location data
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies
We use the collected information for the following purposes:
• Service Delivery: To provide, maintain, and improve our VoIP services
• Account Management: To create and manage your account
• Phone Verification: To verify your identity using Twilio Verify
• Payment Processing: To process payments and manage credits via Stripe
• Communications: To send service notifications, updates, and support messages
• Compliance: To comply with legal obligations and TCPA requirements
• Security: To detect and prevent fraud, abuse, and security incidents
• Analytics: To understand usage patterns and improve our service
We may share your information with:
3.1 Service Providers
• Twilio: For VoIP infrastructure and phone verification
• Stripe: For payment processing and billing
• Cloud Providers: For hosting and data storage
• Analytics Services: For usage analytics and service improvement
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights and safety
• Investigation of fraud or security issues
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
What We DON'T Do:
• We do NOT sell your personal information to third parties
• We do NOT share call content or recordings (we don't record calls)
• We do NOT use your data for unrelated marketing purposes
We implement industry-standard security measures to protect your information:
• Encryption: All data transmitted is encrypted using SSL/TLS
• Secure Storage: Personal data is encrypted at rest
• Payment Security: Stripe handles all payment data; we never store credit card numbers
• Access Controls: Strict access controls and authentication
• Regular Audits: Security audits and vulnerability assessments
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
We retain your information for as long as necessary to:
• Provide our services to you
• Comply with legal obligations (typically 7 years for billing records)
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud
After account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
Depending on your location, you may have the following rights:
• Access and Portability
Request a copy of your personal data
• Correction
Update or correct inaccurate information
• Deletion
Request deletion of your personal data (subject to legal requirements)
• Opt-Out
Opt-out of marketing communications at any time
• Object to Processing
Object to certain types of data processing
To exercise these rights, contact us at privacy@callaweh.com
We use cookies and similar technologies to:
• Maintain your session and keep you logged in
• Remember your preferences
• Analyze usage and improve our service
• Provide personalized experience
You can control cookies through your browser settings, but disabling them may affect service functionality.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
CallAweh is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a prominent notice on our service. Your continued use of CallAweh after changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@callaweh.com
Support: support@callaweh.com
Address: [Your Business Address]
By using CallAweh, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.